Refund Policy
US Passport Assist is committed to providing professional document preparation and customer support services. This Refund Policy explains the conditions under which customers may submit refund requests and how such requests are evaluated.
Submitting a request
Customers may request a cancellation or refund by contacting our Customer Support team, through the contact form on our Support page or by email at [email protected].
When contacting Customer Support, please provide the order number together with the reason for the request. Each request will be reviewed individually.
How eligibility is determined
Refund eligibility depends on the status of the order and the services already performed. Once US Passport Assist has begun providing document preparation, application review, verification, or other substantive services relating to an order, a full refund may no longer be available. Any approved refund will be determined based on the stage of the order, the services performed, and any non-recoverable expenses incurred.
Certain charges are generally non-refundable once incurred, including payments made to government agencies, shipping or courier costs, payment processing fees, and other third-party expenses required to perform the requested service.
Circumstances beyond our control
US Passport Assist is not responsible for delays, interruptions, denials, or other outcomes resulting from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, actions or decisions of government agencies, changes in applicable laws or administrative procedures, delays by shipping carriers or third-party service providers, technical interruptions, or inaccurate, incomplete, or untimely information supplied by the customer. Refund eligibility will not be based solely on these circumstances.
Requested information
If additional information or documentation is required to complete an order, customers are expected to provide the requested materials within a reasonable period. Failure to do so may result in suspension or closure of the order and may affect refund eligibility.
How approved refunds are issued
If a refund is approved, it will be issued to the original payment method whenever reasonably possible. The time required for the refund to appear in the customer's account depends on the policies and processing times of the applicable financial institution or payment provider.
Our discretion, your rights
US Passport Assist reserves the right, in its sole discretion, to evaluate each refund request based on the status of the order, the services performed, and the expenses incurred. Nothing in this Refund Policy limits any rights that customers may have under applicable consumer protection laws.
Contact
For questions regarding this Refund Policy or to submit a refund request, please contact our Customer Support team at [email protected] with your order number.
Version 2.3 — effective October 7, 2026. This policy is referenced by the checkout consent you accept when placing an order; material changes are versioned and never applied retroactively.