Frequently asked questions

U.S. Passport Assist is a private passport application assistance and expediting service. We help customers prepare their passport applications by reviewing the information and documents provided, identifying potential errors or missing information, preparing the required application package, and providing guidance throughout the process.

No. U.S. Passport Assist is a private company and is not affiliated with, endorsed by, or part of the U.S. Department of State or any other government agency. All U.S. passports are issued exclusively by the U.S. Department of State.

U.S. Passport Assist helps customers prepare their U.S. passport applications by reviewing the information and documents provided, identifying potential errors or missing information, preparing the required application package, and providing guidance throughout the process.

U.S. Passport Assist makes the passport application process easier by helping you prepare your application correctly and avoid common mistakes that may cause delays. We review your information and documents, check your passport photo for compliance, prepare your application package, and provide guidance and support throughout the process.

Choose the passport service that fits your needs and provide the required information through our online application process. We review your information and documents, prepare your application package, and provide clear instructions for the next steps required to submit your application to the U.S. Department of State.

Our service includes application review and verification, passport photo compliance review, preparation of the required government forms and application package, shipping, tracking, status updates, and customer support throughout the process.

We review the information and documents you provide to identify common errors, missing information, and potential issues before your application package is prepared. We also check your passport photo for compliance and provide instructions if anything needs to be corrected or updated.

We review the information and documents you provided for completeness and potential errors. If anything needs to be corrected or additional information is required, we will contact you before preparing your passport application package.

We review the information and documents you provided for completeness and potential errors. If anything needs to be corrected or additional information is required, we will contact you before preparing your passport application package.

Once your application package is prepared, we ship it to the mailing address you provided. Your package includes the prepared forms, required materials, and clear instructions explaining where and how to submit your passport application based on your application type.

The required documents depend on the type of passport application. Generally, you may need proof of U.S. citizenship, valid identification, a compliant passport photo, and supporting documents specific to your application type. U.S. Passport Assist will provide a personalized document checklist based on the passport service you select.

Depending on your circumstances, acceptable evidence may include a valid or previously issued U.S. passport, a certified U.S. birth certificate, a Consular Report of Birth Abroad, or a Certificate of Naturalization or Citizenship. The specific document required depends on your application and circumstances.

Commonly accepted identification includes a valid or recently expired U.S. driver’s license, government employee ID, U.S. military or military dependent ID, or certain other government-issued identification. The identification requirements may vary depending on your application and where you apply.

If a birth certificate is required as evidence of U.S. citizenship, you must submit an original or certified copy that meets U.S. Department of State requirements. A standard photocopy alone is not accepted as primary citizenship evidence, although you may also be required to provide a photocopy with the certified document.

It depends on your application type. If your most recent U.S. passport is required as proof of citizenship or as part of a renewal, replacement, or name-change application, you will need to submit it with your application. U.S. Passport Assist will provide instructions based on the passport service you select.

If a required document is missing, we will notify you and explain what is needed before your application package is finalized. The required documents depend on your application type and individual circumstances.

Your passport photo must be a recent color photo taken within the last six months, with a clear image of your face, a plain white or off-white background, and no digital alterations. The final printed photo must measure 2 × 2 inches (51 × 51 mm) and meet all current U.S. Department of State passport photo requirements.

Yes. You can take your passport photo with a smartphone or digital camera as long as the photo meets all U.S. Department of State requirements. Use good lighting, a plain white or off-white background, and avoid filters, editing, or digital alterations.

Yes. You can upload your passport photo through U.S. Passport Assist as part of your application process, and we will review it for compliance with U.S. Department of State requirements. If you choose not to upload a photo, you can provide your own compliant printed passport photo and attach it to the application form included in the package we mail to you.

Yes. If you upload your passport photo through U.S. Passport Assist, we review it for compliance with U.S. Department of State passport photo requirements. If we identify a potential issue, we will notify you so you can provide a new photo before your application package is finalized.

If the photo you upload does not meet U.S. Department of State requirements, we will notify you and ask you to provide a new photo. Your application package will be finalized once an acceptable photo is provided, or you may choose to attach your own compliant printed passport photo to the application form we mail to you.

Common issues include incorrect photo size, poor lighting or shadows, an unacceptable background, an unclear or obstructed view of the face, digital alterations or filters, and photos that are outdated or do not meet current U.S. Department of State requirements.

You may generally renew your U.S. passport if your most recent passport is in your possession, is undamaged, was issued when you were age 16 or older, and was issued within the last 15 years. If you do not meet these requirements, you may need to apply for a new passport instead.

Yes. An expired U.S. passport may still be eligible for renewal if it was issued within the last 15 years, when you were age 16 or older, is undamaged, and can be submitted with your application. If your passport was issued more than 15 years ago, you generally need to apply for a new passport instead.

A standard 10-year adult U.S. passport can generally be renewed for up to 5 years after its expiration date. This corresponds to the requirement that the passport must have been issued within the last 15 years and when you were age 16 or older.

No. A significantly damaged U.S. passport generally cannot be renewed through the standard passport renewal process. If your passport is damaged, you should use our Damaged Passport service to prepare an application for a replacement passport and follow the applicable U.S. Department of State requirements.

No. A lost or stolen U.S. passport cannot be renewed because the passport cannot be submitted with a standard renewal application. Instead, you must apply for a replacement passport and report the passport as lost or stolen as part of the application process. U.S. Passport Assist offers separate Lost Passport and Stolen Passport services for these situations.

No. U.S. passports issued to children under age 16 cannot be renewed. When a child needs a new passport, a new application must be submitted using the Child Passport process and the applicable U.S. Department of State requirements.

Generally, you will need your most recent eligible U.S. passport, a completed passport renewal application, and a compliant passport photo. Additional documents may be required depending on your circumstances, such as legal documentation if your name has changed.

Yes. Your most recent U.S. passport must generally be submitted with your renewal application. The U.S. Department of State will return your previous passport, although it may arrive separately from your new passport.

Yes, but the correct process depends on when your current passport was issued and whether you can provide acceptable documentation of the name change. Depending on your circumstances, you may need to use the Passport Name Change process rather than a standard passport renewal.

Passport renewal processing times depend on the speeding option you choose and the current U.S. Department of State processing times. Mailing time is additional, so you should apply well before your planned international travel.

You generally need to apply for a new adult U.S. passport if you are age 16 or older, have never had a U.S. passport, or if your previous adult passport was issued more than 15 years ago and is not eligible for renewal.

First-time adult applicants must complete the required passport application, provide proof of U.S. citizenship, valid identification, and a compliant passport photo, and apply in person at an authorized Passport Acceptance Facility. U.S. Passport Assist can help prepare your application package and guide you through the required steps.

Generally, you will need proof of U.S. citizenship, an acceptable form of identification, a compliant passport photo, and the required passport application. Additional documents may be required depending on your individual circumstances.

Yes. New adult passport applicants generally must appear in person at an authorized Passport Acceptance Facility, where an acceptance agent will verify your identity, review your documents, and accept your application for submission to the U.S. Department of State.

You can apply in person at an authorized Passport Acceptance Facility. These facilities are commonly located at post offices, public libraries, clerks of court, and certain other state or local government offices.

A Passport Acceptance Facility is a location authorized by the U.S. Department of State to accept certain passport applications. An authorized acceptance agent verifies your identity, reviews your identification and citizenship documents, witnesses your signature, and accepts the application for submission to the Department of State.

You must provide acceptable evidence of U.S. citizenship, such as a certified U.S. birth certificate, a Consular Report of Birth Abroad, a Certificate of Naturalization or Citizenship, or a previously issued full-validity U.S. passport. The document required depends on your individual circumstances.

You must present an acceptable form of identification, such as a valid or recently expired U.S. driver’s license, government employee ID, or U.S. military or military dependent ID. Other forms of identification may also be accepted depending on your circumstances.

Yes. You may need to apply for a new adult passport if your previous passport was issued more than 15 years ago or when you were under age 16, since it is not eligible for standard adult renewal. You will generally need to apply in person and meet the requirements for a new adult passport.

The total time depends on the speeding option you choose, current U.S. Department of State processing times, and mailing time. Faster processing options are available if you need your passport sooner, but you should still apply as early as possible before your planned travel.

A child passport application is required for U.S. citizens under age 16 who need a new passport. Passports issued to children under 16 cannot be renewed, so a new child passport application is required each time the child needs another passport before turning 16.

A child passport application is required for U.S. citizens under age 16 who need a new passport. Passports issued to children under 16 cannot be renewed, so a new child passport application is required each time the child needs another passport before turning 16.

Generally, you will need evidence of the child’s U.S. citizenship, documentation showing the parent or guardian relationship, identification for the parents or guardians, a compliant passport photo, and the required passport application. Additional documents may be required depending on the family’s circumstances.

Generally, yes. For a child under age 16, both parents or legal guardians should appear with the child and provide consent for the passport application. If one parent or guardian cannot appear, the U.S. Department of State provides alternative ways to document consent or explain why consent cannot be obtained.

If one parent or guardian cannot appear, additional documentation may be required, such as a notarized Statement of Consent (Form DS-3053) from the non-appearing parent. Depending on the circumstances, other documentation may apply. U.S. Passport Assist can prepare the required forms and provide instructions on the documents and steps needed for your specific situation.

Yes. Children under age 16 are generally required to appear in person when applying for a U.S. passport. Limited exceptions may apply in certain circumstances, depending on U.S. Department of State requirements.

No. U.S. passports issued to children under age 16 cannot be renewed. When the child needs another passport, a new child passport application must be submitted and the applicable requirements must be completed again.

A U.S. passport issued to a child under age 16 is valid for 5 years. Once it expires, it cannot be renewed, and the child must apply for a new child passport.

Once the applicant is age 16 or older, they no longer apply under the child passport process. If they need a new passport, they generally apply using the New Adult Passport process, and a passport issued before age 16 cannot be renewed using the standard adult renewal process.

The total time depends on the speeding option you choose, current U.S. Department of State processing times, and mailing time. Faster processing options may be available if the child’s passport is needed sooner, but you should apply as early as possible before planned international travel.

If your U.S. passport is lost and still valid, you should report the loss and apply for a replacement passport if you need a new one. The loss can be reported as part of the replacement application process, and U.S. Passport Assist can help prepare the required forms and application package.

To replace a lost U.S. passport, you generally need to report the lost passport, complete a new passport application, provide proof of U.S. citizenship and identification, submit a compliant passport photo, and apply in person at an authorized Passport Acceptance Facility. U.S. Passport Assist can prepare the required forms and application package and guide you through the process.

No. You do not need to complete a separate report before applying for a replacement passport. You can report the lost passport as part of the replacement application process by submitting the required lost-passport information together with your new passport application.

Generally, you will need proof of U.S. citizenship, acceptable identification, a compliant passport photo, and the required forms for reporting the lost passport and applying for a replacement. Additional documents may be required depending on your individual circumstances.

No. A lost U.S. passport generally cannot be replaced through the online passport renewal process. You must apply for a replacement using the applicable new passport process, which generally requires an in-person appearance at an authorized Passport Acceptance Facility.

Yes. Replacing a lost U.S. passport generally requires an in-person appearance at an authorized Passport Acceptance Facility. U.S. Passport Assist prepares your required forms and application package, reviews your information and documents, and provides instructions so you are prepared for the in-person submission process.

Once a valid U.S. passport is reported lost, it is canceled and can no longer be used for international travel. If you need a new passport, you must apply for a replacement through the applicable passport application process.

No. Once a U.S. passport has been reported lost, it is canceled and is no longer valid for international travel, even if you later find it. If you need a valid passport, you must apply for a replacement.

If you lose your U.S. passport while abroad, contact the nearest U.S. embassy or consulate for assistance with obtaining a replacement passport. The process and type of passport issued may depend on your travel circumstances and how urgently you need to return to the United States.

The total time depends on the speeding option you choose, current U.S. Department of State processing times, and mailing time. Faster processing options may be available if you need your replacement passport sooner, but you should apply as early as possible before planned international travel.

If your valid U.S. passport is stolen, it should be reported as stolen and replaced if you need a new passport. You can report the theft as part of the replacement application process, and U.S. Passport Assist can prepare the required forms and application package and guide you through the necessary steps.

You can report a valid U.S. passport as stolen as part of the replacement application process by providing the required information about the theft. U.S. Passport Assist can prepare the applicable forms together with your replacement passport application, so a separate report is generally not necessary when you are applying for a new passport.

To replace a stolen U.S. passport, you generally need to complete a new passport application, report the stolen passport, provide proof of U.S. citizenship and identification, submit a compliant passport photo, and apply in person at an authorized Passport Acceptance Facility. U.S. Passport Assist can prepare the required forms and application package and guide you through the required steps.

Generally, you will need proof of U.S. citizenship, acceptable identification, a compliant passport photo, and the required forms for reporting the stolen passport and applying for a replacement. U.S. Passport Assist will help prepare the applicable forms and provide instructions based on your circumstances.

No. A police report is not required to apply for a replacement U.S. passport. You may file a police report if you choose, but you can report the passport as stolen as part of your replacement passport application without providing a police report.

Yes. Replacing a stolen U.S. passport generally requires an in-person appearance at an authorized Passport Acceptance Facility. U.S. Passport Assist prepares the required forms and application package, reviews your information and documents, and provides instructions so you are prepared for the in-person submission process.

No. A stolen U.S. passport generally cannot be replaced through the online passport renewal process. U.S. Passport Assist can prepare your replacement application forms and package, after which you will generally need to complete the required in-person submission at an authorized Passport Acceptance Facility.

After a valid passport is reported lost or stolen, it is canceled, cannot be used again even if later recovered, and reporting it does not automatically replace it. The person must apply again if they want a replacement.

If your U.S. passport is stolen while you are abroad, contact the nearest U.S. embassy or consulate for assistance. They can help you obtain a replacement or limited-validity emergency passport, depending on your circumstances and travel needs.

The total time depends on the speeding option you choose, current U.S. Department of State processing times, and mailing time. Faster processing options may be available if you need your replacement passport sooner, but you should apply as early as possible before planned international travel.

If your U.S. passport is significantly damaged, you should apply for a replacement rather than use the standard passport renewal process. U.S. Passport Assist can help prepare the required forms and application package, review your information and documents, and guide you through the replacement process.

Significant damage may include water damage, substantial tears, missing or torn pages, holes, unauthorized markings, or damage to the passport’s information page or cover. Normal wear and tear may not require replacement, depending on the condition of the passport.

To replace a significantly damaged U.S. passport, you generally need to apply for a new passport in person, submit the damaged passport, and provide the required identification, citizenship evidence, passport photo, and application documents. U.S. Passport Assist can prepare your forms and application package and guide you through the required in-person submission process.

No. A significantly damaged U.S. passport generally cannot be renewed through the standard passport renewal process. Instead, you should apply for a replacement using the Damaged Passport process, and U.S. Passport Assist can help prepare the required forms and application package.

Generally, you will need your damaged passport, acceptable identification, proof of U.S. citizenship, a compliant passport photo, and the required passport application. Additional documents may be required depending on your circumstances, and U.S. Passport Assist will provide instructions based on your application.

Yes. You should generally submit the damaged U.S. passport with your replacement application. The U.S. Department of State may also require a signed statement explaining how the passport was damaged, depending on the circumstances.

Yes. A significantly damaged U.S. passport generally must be replaced through an in-person application at an authorized Passport Acceptance Facility. U.S. Passport Assist can prepare the required forms and application package, review your information and documents, and provide instructions for completing the in-person submission process.

A significantly damaged U.S. passport may not be accepted for international travel. If your passport has substantial damage, you should replace it before traveling to avoid problems with airlines, border authorities, or immigration officials.

Normal wear and tear, such as minor bending or light wear to the cover, does not necessarily mean your passport must be replaced. However, if the damage affects the information page, pages, security features, or the passport’s readability, you should apply for a replacement.

The total time depends on the speeding option you choose, current U.S. Department of State processing times, and mailing time. Faster processing options may be available if you need your replacement passport sooner, but you should apply as early as possible before planned international travel.

To change the name on your U.S. passport, you generally need to submit your current passport, the applicable passport application, a compliant passport photo, and acceptable legal documentation showing the name change. The specific process and form depend on when your passport was issued and your circumstances.

Generally, you will need your current U.S. passport, a compliant passport photo, the applicable passport application, and an original or certified legal document showing the name change, such as a marriage certificate, divorce decree, or court order. The exact requirements depend on your circumstances and when your current passport was issued.

Yes. You can change the name on your U.S. passport after marriage by providing an original or certified marriage certificate showing the legal name change, along with the applicable passport application and required documents. The specific process depends on when your current passport was issued.

Yes. You can change the name on your U.S. passport after a divorce if your divorce decree documents the legal name change. You will need to submit the applicable passport application and supporting documents, and the specific process depends on when your current passport was issued.

Yes. A certified court order documenting your legal name change can generally be used as evidence to change the name on your U.S. passport. You will also need to submit the applicable passport application and other required documents based on your circumstances.

The required form depends on when your current passport was issued and whether you can document the legal name change. Depending on your circumstances, you may use Form DS-5504, DS-82, or DS-11. U.S. Passport Assist will determine the applicable form based on the information you provide and prepare it as part of your application package.

Yes. The process depends on how long ago your current passport was issued and whether you can provide acceptable documentation of your legal name change. Different requirements and passport forms may apply, and U.S. Passport Assist will prepare the appropriate application based on your circumstances.

Yes. The process depends on how long ago your current passport was issued and whether you can provide acceptable documentation of your legal name change. Different requirements and passport forms may apply, and U.S. Passport Assist will prepare the appropriate application based on your circumstances.

Yes. If your passport is eligible for renewal and you can provide acceptable documentation of your legal name change, you can generally update your name as part of the passport renewal process. U.S. Passport Assist can prepare the applicable forms and application package based on your circumstances.

The total time depends on the speeding option you choose, the type of name-change application required, current U.S. Department of State processing times, and mailing time. Faster processing options may be available if you need your updated passport sooner.

A second U.S. passport book is an additional passport book issued to an eligible U.S. citizen who has a valid reason for needing two passport books at the same time. It is issued only in limited circumstances and requires approval from the U.S. Department of State.

You may be eligible if you have a valid U.S. passport book and can demonstrate a specific need for a second one. Common reasons include frequent international travel, needing a passport while your primary passport is being used for visa processing, or travel to countries with entry restrictions related to passport stamps or visas.

A second passport book may be needed if your primary passport is unavailable while a foreign embassy or consulate is processing a visa, or if your travel schedule requires multiple visas at the same time. It may also be issued when passport stamps or visas from certain countries could cause entry problems when traveling to another country.

You must submit the appropriate passport application along with the required documents and a signed statement explaining why you need a second passport book. U.S. Passport Assist can prepare the applicable forms and application package and provide instructions based on your circumstances.

Generally, you will need evidence of U.S. citizenship, identification, a compliant passport photo, the applicable passport application, and a signed statement explaining your need for a second passport book. You may also need to provide supporting evidence of your travel or visa-processing circumstances.

Yes. You generally need to provide a signed statement explaining the specific reason you need a second valid U.S. passport book. Supporting documentation, such as travel itineraries or evidence of visa processing, may also be required.

Yes. The purpose of a second passport book is to allow an eligible traveler to have two valid passport books at the same time. Whether you need to submit your current passport during the application process depends on the application method and your circumstances.

A second U.S. passport book is generally issued with limited validity of up to four years. The exact validity period is determined by the U.S. Department of State.

Yes. Both passport books may be used for international travel while they remain valid. However, you should follow the entry and exit requirements of the countries you visit and use the appropriate passport book for your travel circumstances.

The total time depends on the speeding option you choose, current U.S. Department of State processing times, and mailing time. Faster processing options may be available if you need your second passport book sooner.

Yes. A child may qualify for a second U.S. passport book when there is a valid need and the U.S. Department of State approves the request. Applicants under age 16 must also meet the applicable child passport requirements, including parental consent requirements.

The required passport form depends on your age, current passport, and individual circumstances. Depending on your situation, Form DS-82 or Form DS-11 may apply. U.S. Passport Assist will determine the applicable form based on the information you provide and prepare it as part of your application package.

The total cost depends on the passport application type and the processing option you choose. It may include the applicable U.S. Department of State fees, U.S. Passport Assist service fee, and any additional fees associated with your selected service or processing option. All applicable charges are clearly presented during the application and checkout process.

U.S. Department of State fees vary depending on the application type, whether you are applying for a passport book, passport card, or both, and the processing option selected. Additional government fees may apply for services such as expedited processing or faster return delivery.

It depends on the application type and service selected. When a government fee is included in the displayed price, it will be clearly identified during checkout; otherwise, the applicable U.S. Department of State fee must be paid separately according to the instructions provided with your application package.

The U.S. Passport Assist service fee is the amount charged for the private passport application assistance and preparation services we provide. It is separate from any applicable U.S. Department of State fees unless clearly stated otherwise during checkout.

Our service fee covers application review and verification, passport photo compliance review, preparation of the required forms and application package, shipping costs, shipment tracking, status updates, and ongoing customer support throughout the process.

The payment method depends on your application type and how the application is submitted. If the government fee is not included in your U.S. Passport Assist order, your application package will include clear instructions explaining the required amount, accepted payment method, and how to submit the payment with your passport application.

Yes. U.S. Department of State passport fees vary based on the applicant’s age, the type of passport requested, and the application process. Child passport applications may have different government fees than adult passport applications.

Yes. Expedited passport processing requires an additional U.S. Department of State fee. The applicable cost will be shown based on the processing option you select during your application and checkout process.

U.S. Department of State passport application fees are generally non-refundable once the government begins processing the application, even if a passport is not issued. U.S. Passport Assist service fees are subject to our separate Refund Policy, depending on the status of your order and services already performed.

U.S. Passport Assist accepts major credit and debit cards for online orders. Available payment methods are displayed securely during checkout.

The total time depends on the speeding option you choose, current U.S. Department of State processing times, and mailing time. Faster processing options may be available if you need your passport sooner, and the estimated timeframe for your selected option will be shown during the application process.

U.S. Department of State passport processing times can change throughout the year based on application volume and other factors. The current estimated processing time applicable to your selected speeding option will be provided during the application process, so you can choose the option that best fits your travel needs.

U.S. Department of State processing time begins when your passport application is received by a passport agency or center, not when you place your order with U.S. Passport Assist or mail your application package. Mailing and delivery time should be considered separately when estimating the total time to receive your passport.

Standard processing is the U.S. Department of State’s regular passport processing option, while expedited processing is a faster option available for an additional government fee. Processing times can change, and mailing time is separate from the government’s processing timeframe.

You can select a faster speeding option when completing your application with U.S. Passport Assist. The available options and estimated timeframes will be shown during the application process so you can choose the option that best fits your travel plans.

No. Expedited processing can reduce the expected processing time, but it does not guarantee that your passport will be issued or delivered by a specific date. Final processing and issuance are determined by the U.S. Department of State, and mailing time may also affect delivery.

No. U.S. Department of State processing times do not include mailing time. You should consider the time needed for your application to reach the passport agency or center and for your completed passport to be delivered to you when estimating the total timeframe.

Passport applications may be delayed because of missing or incorrect information, unacceptable photos, insufficient supporting documents, payment issues, or requests from the U.S. Department of State for additional information. Government processing volumes and mailing delays may also affect the overall timeframe.

Once your application has been submitted to the U.S. Department of State, you can check its status through the Department of State’s online passport status system. U.S. Passport Assist also provides order and shipment tracking updates related to the services we provide.

If your passport is taking longer than the current estimated processing time, check your application status with the U.S. Department of State for updates or requests for additional information. If the delay relates to your U.S. Passport Assist order, application package, or shipment, you can contact our customer support team for assistance.

Once your application has been reviewed and prepared, U.S. Passport Assist will mail the completed application package to the mailing address you provided. The package will include your prepared forms, applicable documents and materials, and instructions for completing the required submission process.

Yes. When applicable to your selected service, U.S. Passport Assist provides the required prepaid shipping label as part of your prepared application package. The shipping cost is included in the fee you pay to U.S. Passport Assist, and you will receive instructions explaining how and where to use the label.

Yes. Once U.S. Passport Assist ships your prepared application package, you will receive tracking information so you can follow the shipment and estimated delivery to your mailing address.

U.S. Passport Assist uses USPS and FedEx for shipping. The carrier used depends on your selected service and shipping option, and you will receive tracking information once your application package is shipped.

Shipping time depends on the carrier and shipping option associated with your selected service. Your estimated delivery timeframe and tracking information will be provided once your application package is shipped by U.S. Passport Assist.

Where you submit your completed application depends on the passport application type. Some applications must be submitted in person at an authorized Passport Acceptance Facility, while others may be mailed directly to the appropriate U.S. Department of State processing center. Your U.S. Passport Assist package will include clear submission instructions based on your application type.

The U.S. Department of State will mail your new passport to the mailing address provided on your application. Delivery method and timing may vary depending on the service selected, and your supporting documents may be returned separately.

Yes. The U.S. Department of State may return supporting documents, such as a birth certificate or previous passport, in a separate mailing from your new passport. Because they may arrive at different times, you should not be concerned if your new passport arrives before your supporting documents.

Yes. When tracking information is available, you can follow the delivery of your new passport after the U.S. Department of State mails it. You can also check your passport application status through the Department of State’s online passport status system.

If your U.S. Passport Assist application package is delayed or lost, contact our customer support team so we can help review the shipment and tracking information. If your passport has already been issued and mailed by the U.S. Department of State, follow the Department of State’s procedures for reporting a passport that has not arrived.

Yes, certain changes may be possible depending on the status of your order and whether processing has already begun. Contact U.S. Passport Assist customer support as soon as possible if you need to make a change so we can review the available options.

Contact U.S. Passport Assist as soon as possible if you notice incorrect information in your application. If your application package has not yet been finalized, we can review the information and make the necessary corrections before preparing your documents.

Yes. You may request to cancel your order, but the amount eligible for refund depends on the status of your order and the services already performed. Please review our Refund Policy for applicable cancellation and refund terms.

Yes. You may request a refund after canceling your order, subject to the terms of our Refund Policy. The amount eligible for refund may depend on your order status and the services already completed at the time of cancellation.

If you do not complete your application, your order cannot move forward to review and preparation. You may return and continue your saved application within the available completion period, and we may send reminders to help you finish the process.

If additional information, documents, or corrections are needed, U.S. Passport Assist will contact you and explain what is required. Your application package will remain on hold until the necessary information or documents are provided so we can complete the review and preparation process.

Yes. You can save your application and return to complete it later. Your saved application can be completed for 30 days. After that it can no longer be finished, and it is permanently deleted 180 days after your last activity.

U.S. Passport Assist is committed to protecting the privacy and security of your personal information. We use appropriate security measures to protect the information and documents you provide and handle your data in accordance with our Privacy Policy.

U.S. Passport Assist uses appropriate technical, administrative, and organizational safeguards designed to protect the personal information and documents you provide against unauthorized access, use, disclosure, or loss. For more information about how we collect, use, store, and protect your information, please review our Privacy Policy.

Yes. Payments made through U.S. Passport Assist are processed using secure payment technology designed to protect your payment information. We use established payment-processing providers and security measures to help safeguard your transaction data.

If we identify missing information, documents, errors, or another issue with your application, U.S. Passport Assist will contact you using the contact information provided with your order, primarily by email. We will explain what needs attention and provide instructions for the next steps.

You can contact U.S. Passport Assist customer support through the contact options provided on our website. Our support team can assist with questions about your order, application preparation, required documents, shipping, and other service-related matters.

Yes. U.S. Passport Assist provides customer support throughout the application process. If you have questions while providing your information or preparing the required documents, our support team can help guide you through the process.

You can check your U.S. Passport Assist order status through your order number on our website. We also provide status updates as your order moves through the review, preparation, and shipping process.